Trading Standards understands that cold calling can be an unwanted nuisance. Even if a caller seems genuine it is always best for the householder to remain vigilant.
While the act of making a cold call is not generally an offense, an uninvited caller may go on to infringe the law if they misrepresent the goods or services being sold or attempt to pressure the consumer into making a decision to buy.
If a doorstep trader is asked to leave, they should do so immediately and not return.
As well as traders who are trying to drum up house improvement or repair work, such as roofing driveways, patios, and gardening, we have also seen an increase in individuals attempting to sell relatively low value items, such as household cleaning products.
Again, this may not be illegal but door to door sellers of low value products must have a Peddlers Certificate. This certificate is issued by the local police service and the applicant must be able to satisfy certain criteria in relation identity and residency. A door-to-door “pedlar” must not use a vehicle to transport the goods which they sell.
Trading Standards recommends that residents do not enter into any agreements to purchase goods, or services as the result of a doorstep call.
If a resident genuinely needs some work carried out or wishes to buy a product, it is far better to obtain at least three comparative quotes from local trades people with a good reputation, in connection with home improvements. For the purchase of products Trading standards recommends or pricing items at local reputable retailers or trusted online retailers, where the consumer rights will be observed, particularly with regard to refunds and guarantees.
Doorstep traders often seek immediate agreement for work to proceed, or goods to be purchased. This disadvantages the householder, because they have not had the time to think about the transaction, determine whether the price is fair or learn anything about the individual or company selling the goods or services.
Often, the initial price quoted is reasonable but once the contract is agreed, the cost can increase significantly and to a point well in excess of what could be considered fair or reasonable. The standard of workmanship is another factor to consider. If things do go wrong doorstep traders are often very difficult to trace and may demonstrate little accountability for their work.
If residents are concerned about individuals selling low value household items door to door, they should contact the police who may be able to determine whether the caller has the necessary certificate and is complying with any conditions set.
Any other doorstep calls which are of concern can be communicated directly to Trading Standards via email: trading.standards@centralbedfordshire.gov.uk
Alternatively, a report can be made to our partner- organisation Citizen Advice Consumer – consumer helpline
0808 223 113
Jake Ramphal
Trading Standards Officer
Central Bedfordshire Council